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  Public Ticket #1709604
Checkout Confirmation Page isn't loading
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  • Tobias started the conversation

    Hi there,
    I love your theme for the fantastic search function and search results page. Unfortunately the checkout confirmation page isn't loading. I tried to flush the permalinks, even reinstalled the theme and woocommerce but still nothing happens. Feel free to try it by yourself, the page isn't loading.

  •   Tobias replied privately
  •  172
    TVDA replied

    Hi 
    Which version of woocomerce do you use?


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.

  • Tobias replied

    Version 3.4.5 - the newest

  •  172
    TVDA replied

    Try to use version which contains with theme 
    We are working to update templates for new version of WC


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.

  • Tobias replied

    How? If I install the website and import demo content/install plugins it's always the newest version of woocommerce. 

  •  172
    TVDA replied

    Ok
    Try to find decision


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.

  • Tobias replied

    meanwhile I found an older version of woocommerce (3.1.0) and installed it. same problem here. The order is still placed, I receive both mails (customer and vendor side) but the confirmation page isn't loading. Is it possible to disable the redirection to a confirmation page after the buying process in the theme? if yes, that would help for the moment

  •  172
    TVDA replied

    I found problem
    We use old function of checkout in templates

    We will try to release new update on this week


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.

  •  172
    TVDA replied

    Thanks for this ticket 


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.

  • Tobias replied

    Ok please do it, we want to go online next week and everything should be functional :) 

  •  172
    TVDA replied

    When we upload new update you receive email from envato


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.

  • Tobias replied

    Any updates on this issue?

  • Agência replied

    Hi, I have the same problem and the order page is also blank. I need to start selling, can you send me the code to solve this?

  • Agência replied

    I figured that out. Rename /wp-content/themes/theavenue/woocommerce/checkout/thankyou.php to # thankyou.php or something like that. And if you have the same problem with "ORDERS" renaming: /wp-content/themes/theavenue/woocommerce/myaccount/orders.php

    This disables the theme overridden.

  • Agência replied

    Css to make orders look fine.

    td, th {
        padding-left: 95px;
      padding-bottom: 9px;}

  • Tobias replied

    Thank you, AgĂȘncia!