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  Public Ticket #1428425
Title Wrapper
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  • Natalia Sander started the conversation

    On one page now it won't take the title wrap picture I uploaded and shows the color of the overlay. I don't see what I could have missed here, the option "title Wrapper" is chosen, the picture uploaded, everything set just like in all the other pages. 

    On my blog, the dotted overlay is not shown though selected. Also the title wrapper options from the customizer seem to be in conflict with those from Theme Settings – If I put a (different) description text in both fields it takes the one from the customizer, otherwise from theme settings. This is very confusing, because I expect those two different setting areas to be inline with each other. 

    So please, could you help me with these issues? Thanks a lot!

    Attached files:  Problem 1-2.png
      Problem 1-1.png
      Problem 2-1.png
      Problem 2-2.png

  •  146
    TVDA replied

    Hello, options in metaboxes(in current page/post settings) have more priority then a global options. Can you try to modify metaboxes on your page?


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.

  • Natalia Sander replied

    Ok, the settings of the pages are more important than global settings, I get that. 

    The title wrapper description of the blog, in my case , does not show the info I put "backstage" but the one I put using "customizer -> Blog". So it's exactly the opposite of what you just said. 

    As I said in the other comment of mine, I cannot give you login/access since the website is only available on our server in the office atm. I can download the page as it is and send you that? 

  • Natalia Sander replied

    Guys , you say you offer support in 24h – but this thread is open for days. Please reply on all my tickets (3 open ones!) today otherwise I'll have to leave a bad rating as you don't offer what you promise to your customers. I cannot publish our new website because of the bugs I talked about 1) no responsive image resizing of Titel Wrapper 2) No possibility to change wording of the search page 3) No dotted overlay in blog. 

    Thanks in advance. 

  •  146
    TVDA replied

    answered on other ticket


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.