Okay
  Public Ticket #1175820
Video Playback on Moble
Open

Comments

  • Brianne Geiger started the conversation

    Video Playback on MOBILE* excuse the type-o!

    I was able to get the video to play under Hello! on my computer but when I check on my mobile, there is no video. 

  •  94
    TVDA replied

    Hello, mobiles don't support video on background


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.

  • Brianne Geiger replied

    what's the resolution for this? What else can I do so that it's just not a blank area on mobile? Would a web designer be able to get it to work on mobile? It's the main reason I purchase the theme for that feature. Thank you

  •  94
    TVDA replied

    Do you set a placeholder image:

    Also, you can try to hide this on mobile and show another block with "Column Settings":


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.

  • Brianne Geiger replied

    These resolutions aren't going to be sufficient. The video needs to play on a computer and mobile. I purchased thinking this was fully responsive. Am I am to get a refund?

  •  94
    TVDA replied

    hi, this is technically impossible to autoplay video on mobile(did you see examples?). Themeforest policy about refund you can read here https://themeforest.net/page/customer_refund_policy


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.

  • Brianne Geiger replied

    I'm trying to now use another front page and this doesn't seem to be mobile responsive either...? I have read their refund policy and have put in a request. The them said it was fully responsive but as the attachment shows it isn't. Help. If this isn't possible, kindly approve the refund.

    Attached files:  IMG_8294.PNG

  •  94
    TVDA replied

    Please, provide url, login and pass as a privet answer, we will fix it.


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.

  • Brianne Geiger replied

    www.CatchMeAtLuxe.com is my URL. I've removed your theme already and working on another one.

  •  94
    TVDA replied

    So, do you need help with our theme?


    Thank you for great 5 star rating for our theme on ThemeForest. We really appreciate it.